Delivery within New Zealand (goods shipped in NZ include all taxes and fees)
Standard Delivery is $10 per item unless stated based on weight. Our standard delivery times are 3-4 working days.
For large and heavy items/orders additional shipping costs may apply. If you are unsure you are welcome to email us and ask. Otherwise an estimate will be emailed to you when your order is processed.
Shipping International
We currently do not offer international shipping but may consider it in the future.
Returns Policy
You may return most items within 14 days of delivery for a full refund.
Items must be returned with a tracking courier number at your cost.
We will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Should full priced good be found to be faulty we will refund your return costs and replace.
Sale and Discounted items are non-refundable. You may ask for an exchange or receive a store credit. Our store works within the guidelines of the Consumer Guarantees Act and will abide by those obligations.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
SALE AND DISCOUNTED ITEMS are non-refundable - however you can ask for an exchange or receive a store credit.
TERMS OF SERVICE
We try to ensure that all the information on this website is correct and up to date and that the product information and colours are represented as best we can. We are not able to warranty that all items are exactly as they are presented 100% at all times. If we make a mistake either in our promotion or on the site we reserve the RIGHT TO CANCEL any order and refund you in full.
PRIVACY
Your personal information and online security is important and we are committed to protecting your privacy. Any information we have from you will be used lawfully and you will not receive emails from us unless you want to receive our newsletter. Our website uses the standard SSL to store and safely secure your personal and credit card information and the order is processed through a secure checkout system.